Support

For help, appeals, account questions or grievances, email support@onday.world. We reply within 24 hours.

Delete your account

Open the iPhone app or the web app, tap the person icon at the top, then tap Delete account at the bottom of the page. Deletion is immediate. If you no longer have access, email us from the address linked to your account and we will delete it for you.

Appeal a decision

If a message was removed or your account was paused or banned and you think it was a mistake, email us with your 7-digit user ID (on the Account page in the app) and the name you use. A person reviews every appeal.

Report a problem

To report a message or a person, tap the menu on the message in the app. For anything urgent, email us and include "Urgent" in the subject.

Grievance Officer

Ahmad Hussain, Srinagar, Jammu and Kashmir, India. Email: support@onday.world. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.